There have been a number of on-going updates to Road XS via Cloud Refresh (see what’s new), but in the background there have also been a number of business improvements too to enhance support, training and customer service.
We realise how hectic the life of a transport manager and their team can be. This is why we spend so much time looking at ways to automate processes to reduce your workload and save yourself hassle.
This month we are trialling a real-time chat feature. Within the Road XS software and on our website you will see a chat icon. When someone is available you will be able to start a chat to help you answer any questions you have in real-time be it support questions, or sales questions about Road XS via our website. A recent study showed that clients had an increased 71% satisfaction level from a live chat feature rather than emailing or waiting on a call log and having a discussion go back and forth (in some cases). We took note and thought we’d give it a go. Not surprisingly, this is already proving a valuable and popular feature to Road XS. If someone is not available, you can just leave a message in the form (the icon changes to an email) and we will get back to you via email and can schedule a meeting or a call. It all helps to make us more approachable and available to you without disrupting your day. We envisage using this also for bug capturing and feature requests.
Why not start a chat with us right now about Road XS? Take a look in the bottom right hand corner of the screen – let’s talk! We’re real people, not robots!
Remote Support and Meetings
To enhance training and support, we recently partnered with WebEx. WebEx is an online meeting platform that allows you to virtually meet with other people, without leaving your home or office. It means we can show you how Road XS works without disrupting your day yet can quickly and easily and provide support remotely to your machines when you require it. For review meetings and feature request reviews, we have also used it for conference meetings so we get everyone involved in the same meeting. We also chose WebEx for the increased security, quality of service and the fact they are the global leader when it comes to remote conferencing, meeting and collaboration software. People can login to the meeting via their desktop, tablet or mobile phone from anywhere. We have also provided support on how to access a meeting with us on WebEx here.
Our goal is to provide you the best transport software. We will always strive to make your life as easy as possible with technology that you can use.