Use case · Patient transport
Patient Transport Software
Bookings, routes and care needs in one place.
Non-emergency patient transport that copes with demand as it changes. Hospitals, clinics, your office and patients themselves can book in moments. Mobility and escort needs stay with the journey, and drivers get directions to the exact door.
Why it matters
Fewer missed appointments, better journeys
Lower running costs, steadier arrival times and a calmer experience for the patient. If you are looking for non-emergency patient transport software, this is the part of Road XS built for it.
Efficiency
15%
of missed hospital appointments come down to transport, costing the NHS more than £24 million a year.
Apps
66%
of patients would like to track their transport in real time from their own phone.
Patients first
Care needs recorded once, then used every time
Mobility, medication and escort requirements sit on the patient record. Road XS puts them on the run sheet, at the door and again at drop off, so the driver knows before they arrive.
Patient record
Needs travel with the patient
Captured once, applied to every journey.
Journey 2218
Prompted at each step
Detail shown at collection and drop off.
Vehicle 6
Capacity counted before booking
Seats, spaces and escorts all included.
Booking channels
Hospitals, patients and your own office
Patients, hospital and clinic coordinators and your admin team all raise bookings through the app, the web portal or a call to the office. Every request lands in the same place, and eligibility, fares and care requirements are read from the patient record.
Booking
Every request in one queue
App, portal or a call to the office.
Eligibility
Your rules, applied evenly
The same answer on every call.
Recurring
Dialysis, every week
Set the pattern once and leave it.
Dynamic routing
Add or remove a patient, the route rebuilds
Pickup windows, arrival times, journey durations and vehicle capacity are recalculated the moment anything changes. The timings come from real road speeds, so the plan holds up once the vehicles are out.
Live route
Rebuilt at 09:42
One patient added, the run recalculated.
Timings
Timings that hold
Built from real road speeds.
Optimisation
Shared where it suits
Grouped at the point of booking.
Drivers
A portal, an app and the exact door
Drivers get their own portal and app showing the day as it currently stands, with live updates when a route rebuilds. Navigation goes to a three metre square through our what3words integration.
Driver app
Changes arrive on the app
Changes reach the driver as they happen.
Navigation
Accurate to three metres
Handed to the maps app they already use.
Compliance
Expiry dates tracked
Alerts well before the date.
Security and compliance
Patient data handled properly
Patient information is the most sensitive data your service holds. Secure cloud hosting, role based access, two factor authentication, encrypted connections, hourly backups and independent penetration testing come as standard on every account.
Platform
The same on every plan
No enterprise tier to buy.
Access
Only what the role needs
Patient detail limited by role.
Audit
Recorded as it happens
Written as the service runs.
Still deciding
The things people ask us first
If yours is not here, just ask. You will get a straight answer from someone who knows the software.
Non-emergency travel to and from healthcare, covering outpatient clinics, hospital discharge and treatments such as dialysis, chemotherapy and radiotherapy. Community and commercial operators run a supported door to door service for people who cannot drive or find public transport difficult. Road XS plans and routes it.
NEPT supports patients who have no urgent or life threatening condition but still need help getting to an appointment, because of mobility, a medical condition or simply no suitable transport. It is booked in advance, often through a hospital, and vehicles are typically adapted for wheelchairs or stretchers with trained staff on board.
Patients, hospital and clinic coordinators and your own admin team, through the app, the web portal or a call to the office. Every request lands in the same place, return trips are set up in one step, and eligibility, fares and care requirements come from the patient record.
They are recorded against the patient once, then applied to every booking and shown to the driver at collection and drop off. Capacity is checked before a slot is offered, so a patient is never allocated a vehicle that cannot take them.
Yes. Set the pattern once and the journeys keep running on it. Cancellations and changes are handled one at a time and leave the rest of the pattern alone.
Each pickup and drop off can carry a what3words square accurate to three metres, so the driver arrives at the renal unit rather than the main reception. Navigation hands off to whichever maps app they already use.
Secure cloud hosting, role based access, two factor authentication, encrypted connections, hourly backups and penetration testing are standard for every customer, with data handled under GDPR. Drivers see the journey in front of them and nothing more.