Technology and the elderly is a story of steady progress and stubborn gaps. Around two in three people aged 65 and over now use a smartphone, yet almost half of those aged 75 and over cannot complete the basic tasks needed to get online safely. Ownership has raced ahead of confidence.
That gap matters for anyone who runs a service older people depend on. Community transport schemes, dial a ride teams, patient transport coordinators, SEND and home to school teams and local councils all serve passengers who are increasingly online, yet a sizeable minority still want a phone call and a familiar voice.
Getting that balance right is what separates a service that includes everyone from one that quietly leaves people behind. This guide sets out the current UK evidence on senior tech adoption, the barriers that genuinely bite, the technology for seniors that delivers the most value, and what all of it means operationally.
Key Takeaways
- Confidence, not hardware, is the modern divide. Ofcom found breadth of online activity predicts digital confidence far better than age does, with narrow users scoring lower than the oldest age groups.
- Older adults beat younger ones on several safety tests. Those aged 65 to 74 were the most accurate at spotting paid search results, and adults aged 45 to 74 handled a scam email more safely than under 45s.
- Living alone is a stronger risk marker than age. Around 30% of people aged 65 and over who live alone use the internet less than once a month, against 19% of over 65s overall.
- Start with the tools that pay off immediately. The NHS App, video calls and online banking deliver the clearest benefit, well ahead of novelty gadgets for seniors.
- Offer digital as an option, never an obligation. Keep the call centre open, keep booking routes plural, and treat elderly digital literacy support as part of the service rather than an add on.
What does technology and the elderly look like in the UK today?
Most older people in the UK are already online, and a great many of them are online very regularly indeed. Age UK's digital inclusion briefing records that four in five people aged 65 and over, roughly 10.5 million people, use the internet at least once a month for personal reasons.
Device ownership backs that up. At the end of 2024, around 67% of people aged 65 and over personally used a smartphone, equivalent to 8.7 million people. Among over 65s who go online, 77% use a smartphone, 67% use a computer and 51% use a tablet to do so.
The activities themselves are practical rather than experimental. Among regular internet users aged 65 and over, 91% browse websites monthly, 87% send emails, 63% bank online and 54% shop online, while social media reaches roughly two in three. This is settled, routine use rather than cautious dabbling at the edges.
Who is still offline, and why
Ofcom's Adults' Media Use and Attitudes Report 2026, published in April 2026, found that 6% of UK adults have no home internet access at all. That group skews sharply older, because 66% of them are aged 75 and over and a further 17% are aged 65 to 74.
Money and circumstance compound age rather than sitting separately from it. Some 81% of adults without home internet live in C2DE households. Among over 75s specifically, those without access are far more likely to report a physical disability, at 69% against 42% of their online peers, and to hold no formal qualifications.
The stated reasons matter for anyone planning outreach. Ofcom found 68% of offline adults say they are simply not interested or feel no need, while 38% cite complexity and 25% cite cost. Age UK's England figures show 31% feel their skills are poor and 22% do not trust the internet.
There is a notable geographic split too, and it is wider than most people assume. Age UK reports that 42% of over 65s in Northern Ireland have limited or no internet use, against 17% in England, 20% in Wales and 23% in Scotland. National averages will mislead you if you plan services locally.
The group transport services should watch closest
One figure deserves particular attention from anyone running community transport. Among people aged 65 and over who live alone, 30%, around 1.4 million people, use the internet less than once a month. That is well above the 19% recorded across all over 65s, and it describes many regular passengers.
Two other groups stand out. Around 14% of over 65s who provide unpaid care are rarely or never online, and 22% of over 65s reporting money difficulties fall into the same category. These are precisely the households most likely to need a lift and least likely to book one through an app.
Why does elderly digital literacy matter more than owning a device?
The old picture of the digital divide was about hardware. The current picture is about skills and confidence. Plenty of people own a capable device and still cannot complete the tasks that make being online genuinely useful, which is where elderly digital literacy becomes the more revealing measure.
The Essential Digital Skills framework makes the point plainly. Age UK reports that 48% of people aged 75 and over and 29% of those aged 65 to 74 are unable to complete all eight foundation level tasks needed to get set up for success online. Ownership outpaces capability.
Narrow use is the new digital divide
Ofcom now separates internet users by breadth of activity rather than access alone. Narrow users complete just one to four of thirteen common online tasks. They make up 21% of internet users, half of them are aged 55 or over, and 35% rely solely on a smartphone to get online.
Narrow users are not absent from the internet. Six in ten bank or pay bills online and around half watch television through it. What they rarely do is complete government processes, at 17%, or pay council tax online, at 16%. The services they skip are often public ones.
Confidence tracks breadth of use very closely. While 71% of narrow users say they feel confident online, only 30% feel very confident, against 53% of internet users overall. Limited experience constrains confidence, and low confidence then limits any appetite to try something new. It becomes a self-reinforcing loop that is hard to break.
Breadth beats age as a predictor
This is the single finding that should reshape how services think about tech for seniors. Ofcom's regression analysis showed that breadth of online activity is a much stronger differentiator of digital confidence than age is. Broad users scored 78% for confidence across all areas, medium users scored 61% and narrow users just 42%.
Now compare that with the equivalent figures by age. Adults aged 65 to 74 scored 47% and those aged 75 and over scored 46%, so both groups sit comfortably above narrow users of any age at all. Ofcom's own conclusion was that breadth of use, not age, is the stronger signal here.
Are older people really worse with technology than younger people?
Not on several of the measures that matter most for safety. The assumption that older adults are automatically the weakest link online is widespread, convenient and, on Ofcom's 2026 evidence, simply wrong in a number of specific and important respects. The real picture is far more interesting than the stereotype allows.
Where older adults outperform younger ones
Ofcom showed participants a search results page and asked why the top four links appeared first. Just 52% of search engine users correctly identified them as paid placements. Adults aged 65 to 74 were the most accurate group at 59%, with 55 to 64 year olds close behind at 58%.
The scam email test told a broadly similar story. Adults aged 45 to 74 were more likely than average to respond safely, while around one in five of those aged 16 to 44 responded inappropriately. Over confidence among younger adults was a recurring theme running right across Ofcom's scenario based tests this year.
Attitudes differ too, and not in the direction most people expect. Some 63% of adults aged 75 and over said the benefits of being online outweigh the risks, compared with just 52% of 16 to 24 year olds. The oldest group was the more positive of the two.
Where the genuine gaps sit
Real gaps do exist, and pretending otherwise helps nobody. Almost half of adults aged 75 and over, at 46%, are unaware that apps and websites tailor the content they are shown. Around 34% say they do not feel confident managing who can access their personal information, compared with 18% of adults overall.
Uncertainty also rises with age. Shown a fake social media profile, 31% of over 75s said they were not sure whether it was genuine. They were not more likely to be fooled than the middle age groups, but they were more likely to feel unsure, which is its own kind of barrier.
The practical lesson is to drop the caricature entirely and target the actual weak points instead. Older adults tend to need help with data, privacy settings and understanding what an algorithm is quietly doing on their behalf. They rarely need a lecture on spotting a dodgy email, and delivering one damages trust.
What stops older people using technology?
The barriers fall into four broad groups: confidence, physical capability, cost and perceived relevance. Each one has a practical answer, and none of them amounts to a dead end. Treating resistance as a fixed personality trait rather than a solvable design problem is the most common mistake that services make.
Confidence and the fear of breaking something
Decades of research into technology adoption converge on a single point. The Technology Acceptance Model holds that people adopt a tool when it appears both useful and easy to use, while the Senior Technology Acceptance Model adds age, health status, self efficacy and anxiety to the list of factors that shape the decision.
In everyday terms, resistance usually reflects a high perceived risk of failure rather than disinterest. If someone believes they will break something expensive or lose access to their own money, they will avoid the entire category. The answer is a safe to fail environment where experimenting carries no visible penalty at all.
Physical constraints: vision, dexterity and cognition
Physical limitations are real, measurable and frequently underestimated. Among over 75s without home internet, Ofcom recorded conditions affecting mobility in 43% of cases against 21% of those online, eyesight in 16% against 4%, and dexterity in 13% against 6%. These barriers tend to cluster together rather than appearing singly.
They remain design challenges rather than insurmountable ones. High contrast displays, larger touch targets, voice control and well chosen adaptive devices will work around almost all of them. Drier fingertips can stop a touchscreen registering a tap at all, for instance, which a cheap stylus or a capacitive glove solves immediately.
Cost, connectivity and affordability
Technology costs money, and fixed incomes stretch only so far in practice. Around 25% of offline adults cite cost directly as a reason, and 18% of over 75s without home internet are classed among the most financially vulnerable, against 5% of their connected peers. Affordability is not a marginal factor here.
Favour high value, multi purpose devices over a drawer full of single function gadgets that duplicate each other. Always factor in the data and broadband running costs, because a device the household cannot afford to keep connected helps nobody. Social tariffs and refurbished device schemes are worth checking before any purchase.
Relevance and the "no need" response
The largest single barrier is not skills or money. It is 68% of offline adults saying they have no interest or no need. Yet Ofcom found 42% of that same group had asked someone else to do something online for them, most often shopping at 56% or accessing health services at 37%.
That gap between stated preference and practical reality is the opening worth working with. People who say nothing would ever prompt them to go online are often already relying on a relative to bridge it for them. Framing a specific task, rather than the internet in general, is what moves the conversation.
What are the benefits of technology for older adults?
Digital inclusion is ultimately a question of utility rather than participation for its own sake. When an older person books transport, orders a repeat prescription or joins a family video call, they are not simply using tech. They are extending the period during which they can live independently, which is the outcome that matters.
- Independence at home. Smart home technology, medication reminders and medical alert systems let people stay safely in familiar surroundings for longer without surrendering control of their day.
- Social connection. Video calls, messaging and family focused sharing keep people woven into daily family life rather than confined to scheduled visits.
- Easier daily tasks. Voice assistants, online shopping and delivery services reduce dependence on errands that mobility problems make difficult or impossible.
- Access to healthcare. The NHS App, remote consultations and monitoring tools support self management of long term conditions and cut avoidable journeys.
- Financial control. Online banking and account management help people spot problems early and stay in charge of their own money.
The social connection case
Loneliness is a serious public health issue. Age UK's research found that 7%, or one in fourteen people aged 65 and over, are often lonely, equivalent to around 940,000 people in the UK. Some 270,000 over 65s in England go a full week without speaking to a friend or relative.
The health link is stark. Age UK found nine in ten older people who are often lonely are also unhappy or depressed, against four in ten who are hardly ever lonely. Without action, the charity projects 1.2 million people over 65 in England will often feel lonely by 2034.
Communication technology offers a genuinely low friction response to this. WhatsApp is used by 78% of social media users aged 75 and over, and Facebook by 81%, which makes it the only platform Ofcom asked about that is more popular with over 75s than with 16 to 24 year olds. The tools are already familiar.
For community transport teams this will be familiar ground already. The journeys you provide are themselves a practical defence against isolation, and helping a passenger set up a video call simply extends that same mission by another step. Our work on loneliness in elderly people explores the wider picture in more depth.
Telehealth and the NHS App
The NHS App is now by some distance the clearest and most widely used single gateway to health technology in England. NHS England reported more than 39 million registered users, with 67.8 million repeat prescriptions ordered through the app in the twelve months to 30 November 2025 alone.
Usage keeps climbing steadily year on year. November 2025 on its own saw 62.3 million logins, which was a 43% rise on the monthly average for that year, plus a further 20.8 million views of GP health records. All GP practices in England must now offer patients online access to their record.
For transport teams there is a direct and measurable operational benefit here. Patients who can check appointment times, view their results and order prescriptions from home tend to generate fewer avoidable journeys and fewer last minute cancellations. Teaching a single app can noticeably reduce pressure on patient transport capacity.
Which tech for seniors suits which person?
Older people are not a single audience, and there is no one best answer to the question. A needs first assessment beats a uniform rollout every time you try it. Three broad profiles cover most situations, and identifying which one you are dealing with saves a great deal of wasted effort and expense.
The tech averse: strip the interface back
For people with high resistance or cognitive decline, the answer is to remove the interface almost entirely. The KOMP, made by Norwegian firm No Isolation, is a one button screen offering video calls and photo sharing, with relatives managing everything remotely through an app. The user only ever switches it on.
As AbilityNet explains, a KOMP Pro version also exists for care settings, adding medication reminders and a dementia friendly calendar and clock. The GrandPad tablet follows very similar thinking, with a screen tuned for drier older skin and one touch access to both calls and round the clock support.
Cost is the obvious catch with these devices, so it is worth checking funded routes first. Community organisations have obtained refurbished units through the Good Things Foundation, and many local Age UK branches run tablet loan schemes. Buying outright should usually be the last option you consider rather than the first.
The practical user: focus on essential services
Many older people are indifferent to technology in the abstract but very interested in what it does. They want to know whether it pays a bill, refills a prescription or orders groceries. For this group, technology for seniors means building confidence around a handful of high value tasks.
Start with the NHS App, online banking, secure email and one delivery service. Master four genuinely useful jobs and the rest tends to follow along on its own without much prompting. Resist the urge to demonstrate everything the device can do, because breadth at this early stage simply overwhelms people.
The confident adopter: open things up
A growing segment of older people, many of them baby boomers, is eager to push considerably further. For these users the right approach is to unlock advanced functionality: smart home automation, wearable health trackers and more sophisticated apps. They want integration and capability, not to be protected from complexity.
This group is also your strongest recruitment pool for volunteers and peer supporters within a scheme. Ofcom found that 54% of adults now use AI tools, up from just 31% a year earlier, so confident older users are already experimenting with capabilities that many organisations have not yet adopted themselves.
Which gadgets and assistive technology help older people most?
Choosing the right gadgets for seniors is about matching a device to a genuine need rather than chasing whatever has been released most recently. The options below cover the most common requirements, running from a first tablet through to assistive technology aimed at specific vision, hearing or mobility needs.
Tablet or smartphone?
For pure usability, tablets usually win the comparison. Larger screens accommodate bigger text and bigger touch targets, which reduces eye strain during reading and video calls. Around half of over 65s who go online already use one, and for 5% of them it is their only device, so familiarity is often present.
Smartphones remain essential for staying reachable when someone is away from home. One caution is worth noting though: 11% of over 65s who go online use a smartphone as their only device, and Ofcom found that smartphone only users complete a narrower range of tasks, particularly public service ones.
Smart displays and voice control
Voice activated smart displays come closest to zero friction, which makes them strong candidates where dexterity is the limiting factor. The Amazon Echo Show and Google Nest Hub both turn a video call into a spoken command, so there is no menu to navigate and nothing to tap accurately.
One warning applies to older recommendation lists in particular. Meta's Portal range has been discontinued and most of its features withdrawn, yet it still appears on plenty of best devices articles written years ago. Always check that a product line is actively supported before recommending it to a passenger or family.
Wearables and health monitoring
Wearables offer real reassurance to older people and to their families alike. Smartwatches that monitor heart rate, count steps and detect falls provide a passive safety layer working quietly in the background, requiring nothing at all from the user beyond charging the device overnight and remembering to put it on.
Fall detection is the standout feature for anyone living alone, and it is the one worth prioritising. Set up the emergency contact list properly at the point of purchase rather than later, because a device that alerts nobody in particular delivers considerably less value than the marketing tends to suggest.
Smart home technology for daily safety
Smart home technology brings voice activated lighting, heating and reminders, which reduces fall risk and makes living spaces considerably easier to manage day to day. Paired with home monitoring sensors, these systems can flag unusual patterns to a family member or a carer without ever feeling like surveillance.
Combined with medical alert systems, assistive devices of this kind form a safety net that is always on and always passive. The design principle throughout remains the same: the technology should do the work, and the older person should have to learn as little as possible in order to benefit from it.
How do you make an existing device easier to use?
Some of the most effective improvements available cost nothing at all, because they are already installed on the device. Both iOS and Android ship with extensive accessibility features that are routinely overlooked, and these turn an ordinary phone or tablet into a genuine assistive device in a few minutes of setup.
- Vision: go beyond text resizing to colour inversion, high contrast modes and screen magnification, which together handle most sight related difficulty.
- Hearing: visual alerts for notifications and audio to text features mean a quieter device never has to mean a missed message.
- Simplicity: most phones offer a Simple Mode or Easy Mode that enlarges icons, limits the home screen and hides advanced menus, cutting cognitive load sharply.
- Motor control: voice to text and voice commands are not a convenience for people with arthritis or tremors. They are often the primary way in.
AbilityNet's free My Computer My Way tool walks users step by step through how to change every one of these settings on almost any device. It is a genuinely useful free resource to share with volunteers, families and passengers alike, and it costs an organisation nothing at all to point people towards it.
How can older people stay safe online?
Frame security as an ordinary life skill, much like locking the front door, rather than as a reason to be frightened of going online. Ofcom's evidence shows older adults already handle suspicious emails well, so the tone should stay practical rather than alarmed. Competence builds confidence, whereas scare stories do the opposite.
Cover the fundamentals properly: strong unique passwords, recognising phishing attempts, and understanding how privacy settings actually work. Ofcom found that 26% of online adults reuse passwords, and those who do report noticeably higher rates of both hacking and financial loss. A password manager removes the memory burden from this entirely.
Prioritise the specific areas where older adults genuinely do need support. Data awareness is the real gap, with 46% of over 75s unaware that the content they see is tailored to them and 34% lacking confidence in managing who can access their information. Start there rather than with scam spotting.
For any organisation handling passenger data, leading by example matters a great deal here. If you are going to ask people to trust a booking system with their home address, health needs and detailed mobility requirements, then your own data protection standards need to be visible, documented and genuinely defensible.
What does senior tech adoption mean for transport operators and councils?
It means designing for a passenger base that is mostly online but nowhere near uniformly so. The operational answer is not to choose between digital and telephone booking at all. It is to run both of them properly, and to make certain that neither route delivers a worse service than the other.
Volunteers, staff and trustees
Charities and voluntary organisations gain considerably from having older volunteers who are comfortable with technology. They handle scheduling and data entry efficiently, communicate well by email and video call, and reach audiences that younger volunteers often cannot reach at all, including other older people who might benefit from the service.
The opposite assumption holds organisations back more than they realise. Treating older volunteers as inherently incapable wastes a valuable pool of people, produces training designed around a deficit that may not exist, and misses obvious opportunities. Intergenerational pairing works well here, because the skills tend to flow in both directions.
For trustees and board members there is a governance dimension to all of this as well. Paper based scheduling and manual record keeping carry real data protection risk, and a shift to proper transport software is very often as much a compliance decision as it is an efficiency one.
The role for transport operators
Transport operators sit in an unusual and useful position, because they meet digitally excluded people regularly and face to face every week. Mobile apps can offer passengers real time information on schedules, routes and availability, while GPS tracking lets family members follow a journey for their own reassurance.
Crucially, booking and payment should stay open to anyone who prefers a phone call. The app is an option, never an obligation. Given that 30% of over 65s living alone are rarely online, a digital only booking route would exclude a substantial share of the people who most need transport.
There is also an informal role here that is worth acknowledging openly. Drivers and coordinators are very often the most regular human contact a passenger has all week. Simply knowing where to point someone for digital help, whether a local Age UK branch or a library session, costs nothing and changes a great deal.
What local and central government are doing
Digital inclusion now sits within a formal national framework for the first time in a decade. The Department for Science, Innovation and Technology published its Digital Inclusion Action Plan: One Year On in March 2026, reporting that more than a million people had been helped to get online.
The detail matters for anyone currently bidding for funding. The first year delivered an £11.9 million Digital Inclusion Innovation Fund supporting more than 80 community projects across England, alongside over 22,000 donated devices. Older people are named as one of the five priority groups the plan is designed to reach.
The scale of the remaining challenge is set out plainly in the report: 1.6 million people in the UK still have no internet connection at all. For local councils and central government departments moving services online, that single number is the reason offline routes cannot quietly be withdrawn to save money.
Community transport operators, charities and local government teams are unusually well placed to access this sort of funding, because they already hold established and trusted relationships with exactly the kind of households that the plan is trying hardest to reach. Digital inclusion work sits naturally alongside an existing transport, day service or befriending offer.
What did the pandemic teach us about senior tech adoption?
The pandemic pushed technology to the front of everything as a lifeline. Forced to adapt very quickly, many older people used video calls to bridge social distancing, and remote consultations became a routine part of non emergency care. Comfort with video calling rose markedly across a remarkably short period.
Ofcom's own analysis notes that the increase in take up during that period has since levelled off, with home internet access holding steady rather than continuing to climb year on year. The surge was entirely real, but it did not become a permanent upward trend once the immediate pressure lifted.
Two lessons hold up well. First, access matters enormously, because organisations and families that put a device and a working connection into someone's hands made the difference between connection and isolation. Second, motivation matters more than age, since an obvious and immediate benefit drives adoption faster than persuasion ever will.
The third lesson is a good deal less comfortable to sit with. Those who remain offline today largely do so for settled reasons rather than temporary ones, which suggests the easy gains have already been made. Reaching the remaining group needs sustained one to one support, not another broad awareness campaign.
How do user friendly software and automation help?
Good software is what makes technology accessible in practice rather than in theory. Intuitive interfaces and clear instructions flatten the learning curve, while automation removes repetitive effort and reduces error, freeing up time and mental energy for the parts of the job that genuinely need a human being to handle them.
Take driver allocation as one straightforward example of this. Software that instantly retrieves information which would otherwise take hours of manual searching allows a coordinator to review all of the available options and then contact the right volunteer driver first, rather than working through a long list in hope.
Confident drivers can plan their journeys from home by app or desktop and then use built in navigation once they are on the road. Demand responsive transport tools let operators react to daily demand as it arrives, while the call centre stays open for anyone without a smartphone.
That combination is really the whole point of the exercise. Automation should absorb the administrative load so that staff and volunteers have more time for passengers, not less of it. Technology that adds extra steps for the people using it has been implemented backwards, however impressive the feature list may look.
Common questions about technology and the elderly
Why is technology important for the elderly?
Technology supports communication, health management and independence in later life. Video calls and messaging reduce isolation, the NHS App and wearable devices help people manage long term conditions from home, and smart home devices improve everyday safety. For people with limited mobility, online shopping and banking remove errands that would otherwise require a journey.
Why do the elderly struggle with technology?
The main factors are confidence rather than capability. Ofcom found breadth of online experience predicts digital confidence better than age. Physical issues affecting eyesight, dexterity and mobility play a part, as does a fear of making an expensive mistake, but patient one to one support resolves most of it.
What is the best tech for seniors?
There is no single answer, because it depends on the person. For the most tech averse, one button devices such as the KOMP work well. Practical users get most from a tablet, the NHS App and online banking, while confident adopters enjoy smart home technology and wearable health trackers.
How many older people in the UK are not online?
Ofcom found 6% of UK adults have no home internet access in 2026, and 66% of that group are aged 75 and over. Age UK reports 19% of over 65s, around 2.4 million people, use the internet less than once a month. Government estimates put 1.6 million people offline entirely.
What is elderly digital literacy and how is it measured?
It describes the skills and confidence needed to use digital services safely and usefully. The main UK measure is the Essential Digital Skills framework. Age UK reports 48% of people aged 75 and over cannot complete all eight foundation level tasks, compared with 29% of those aged 65 to 74.
How can technology help people living with dementia?
GPS enabled devices and smart home systems can support safety and let carers check on a person's whereabouts, while reminder apps and digital assistants help manage medication and daily routines. Simple communication devices keep people connected to their family. Used thoughtfully, these tools support comfort, security and dignity rather than replacing care.
Should transport services move booking entirely online?
No. Around 30% of people aged 65 and over living alone use the internet less than once a month, and they are among the most frequent users of community transport. Digital booking should sit alongside telephone booking, with neither route offering a slower or poorer standard of service.
Summary
Technology and the elderly is ultimately a story of both challenge and opportunity in equal measure. The barriers are real enough, but each one of them has a practical response, running from built in accessibility settings and one button devices through to patient one to one support and funded device schemes.
The evidence should also change the framing that services start from. Older adults outperform younger ones on spotting paid search results and on handling scam emails safely, and over 75s are more positive about being online than 16 to 24 year olds are. The stereotype of reluctance does not survive contact with the data.
For transport operators, charities and local councils alike, the guiding principle throughout is balance. Offer user friendly software and automation as benefits that genuinely improve the service, keep the phone line open and properly staffed, and treat digital access as an option rather than a condition of getting a lift.
Start with a needs first assessment, identify the specific barrier in front of you, and choose the tool that delivers the most immediate utility, which is usually communication, health management or access to services. Do that consistently, and technology becomes an ally in a more autonomous later life, with nobody left behind.
Sources
- Ofcom, Adults' Media Use and Attitudes Report 2026, published 2 April 2026
- Age UK, Facts and figures about digital inclusion and older people, July 2025
- Age UK, Loneliness research and impact
- NHS England, Record numbers using NHS App to manage health, December 2025
- Department for Science, Innovation and Technology, Digital Inclusion Action Plan: One Year On, 24 March 2026
- NHS England Digital, GP health records in the NHS App
- AbilityNet, Technology for seniors factsheet and KOMP explainer
