travel derbyshire on demand passenger app

Travel Derbyshire
on Demand

Travel Derbyshire on Demand is a new type of bus service that you can book to make journeys when you want to travel.

travel derbyshire on demand vehicle

Zone

Operating Area

DRT Zone Map_V0-6

Service Information

Service Hours:

Monday to Friday: 7am to 7pm
Saturday: 8am to 5pm

No service on Sundays
(or bank / public holidays)

Call Centre Hours:

Call: 01773 317173

Monday to Friday: 8am – 5pm
Saturday: 9am -1pm

Operating Area

What is Travel Derbyshire on Demand?
Travel Derbyshire on Demand is a new type of bus service. It must be booked in advance but is more flexible than a conventional bus. There is no fixed timetable, so pick up times, routes and destinations can be planned to suit the needs of where and when passengers want to travel. It is fully accessible and able to carry passengers in wheelchairs and has space for pushchairs.

Travel Derbyshire on Demand is for everyone, young or old, and can be used for any type of journey. So if you want to visit friends, need to get to a medical appointment, the shops or work, then Travel Derbyshire on Demand is for you.

What journeys can I make on the service?
You can travel anywhere within the operating area, which covers the Districts of Bolsover and North East Derbyshire and the Borough of Chesterfield. You can also travel from within the operating area to and from Kings Mill Hospital in Sutton in Ashfield, or Alfreton train station.
How do I sign up?
Call 01773 317173 or use the Travel Derbyshire on Demand app, which can be downloaded via your usual app store. Register with your name, mobile phone number and email address.

When you first sign in, you will be asked for more information to enable your journey to be scheduled and to monitor use of the service.

When does the service operate?
• Monday to Friday 7am to 7pm
• Saturdays 8am to 5pm
• No service on Sundays or Public Holidays

Booking a Journey

How do I book a journey
Call 01773 317173 or use the Travel Derbyshire on Demand app. Specify your preferred pick up or drop off time and we will try to meet your request or offer another time. If you have an appointment to meet, book your preferred drop off time. Allow plenty of time before your appointment to make sure you don’t arrive late. Note that you may be on the bus for up to 75 minutes.
Can I book for other people?
Yes. All passengers need to register to use the service. You can book for yourself on the app and for others you can call the call centre. For all other bookings, including couples, families or groups, contact the call centre.
Where will I be picked up and dropped off?
Pick up and drop off points will be advised when your booking is confirmed. Where possible, existing physical bus stops will be used.
How will I know my booking is accepted?
Bookings will be confirmed by text message and you will see the journey information within the app including the pickup window in real-time.
What happens if my bus doesn't arrive?
The bus should arrive within the allotted pick up window. You will get a text message when the bus is 10 minutes away. If the bus doesn’t arrive, call the call centre on 01773 317173
How far in advance can I book a journey?

Book up to 7 days before you wish to travel. Advance bookings will be prioritised. You can book up to 1-hour before you wish to travel but short notice bookings cannot be guaranteed.

Payment and Fares

How much does a journey cost?
  • Adult:
    £4.00
  • Child (aged 5-15):
    £3.00
  • Young person aged 16-19 (with a b_line card):
    £3.00
  • Group (up to 2 adults and 3 children):
    £10.00
  • Gold card concession (from 09:30 Mondy to Friday and all day Saturday):
    FREE
  • 10-journey ticket:
    £30.00 adult and £22 child
  • Wayfarer tickets also accepted

Journey Cancellations

What if I need to cancel a booking?
Call 01773 317173 during call centre hours, or cancel via the Travel Derbyshire on Demand app. Please provide as much notice as possible.

Call Centre

01773 317173